Service Level Agreement (SLA)

This Service Level Agreement (SLA) outlines the consultancy services we provide to organisations looking to establish supported living or children’s homes within the care sector. It explains how we support you with selecting suitable locations, meeting OFSTED requirements, developing governance policies and documentation, registering with the relevant authorities, recruiting and training staff, and ensuring your service is ready to operate successfully. Our role is to provide expert guidance, practical support, and professional assurance at every step to help you set up smoothly and achieve occupancy within the first few months of opening.

The SLA also sets clear expectations on service levels, deliverables, responsibilities, performance measures, review processes, payment terms, and dispute resolution. It is designed to give you confidence in both the quality of our work and the partnership we build with you. For the full details of this agreement, including timelines, key performance indicators, and formal terms.

You can download the complete SLA document below.

👉 [Download as Word]
👉 [Download as PDF]